Privacy Policy

1. Introduction

AD Detox HelpLine ("the Service") is committed to protecting the privacy of individuals who contact the helpline seeking information about addiction treatment services. This Privacy Policy explains how personal information is collected, used, disclosed, and protected when the advisory service is utilized.

By calling the helpline or using any service features, callers consent to the collection and use of information as described in this policy.

2. Information Collection

2.1 Information Provided Voluntarily

During consultation calls, individuals may provide various types of information including:

• Name and contact information (phone number, email address)
• Location and geographic information
• Substance use history and patterns
• Medical history relevant to treatment planning
• Treatment preferences and requirements
• Financial or insurance information (if discussed)
• Emergency contact information

Callers are never required to provide information they are uncomfortable sharing. The level of detail provided is entirely voluntary.

2.2 Automatically Collected Information

Certain information may be collected automatically when the helpline is contacted:

• Caller phone number (via caller ID)
• Date and time of calls
• Call duration
• General location information (based on area code or IP address for online inquiries)

2.3 Website Usage Data

When visiting the website, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Pages viewed and time spent on the website
• Referring website or search terms
• Cookies and similar tracking technologies

3. Use of Information

Personal information is used for the following purposes:

• Treatment Matching: Identifying appropriate treatment facilities based on individual needs and circumstances
• Facility Referrals: Sharing relevant information with treatment centers to facilitate admission discussions
• Follow-Up Contact: Reaching out to provide additional information or check on progress (with consent)
• Service Improvement: Analyzing trends to improve advisory services and referral quality
• Legal Compliance: Meeting legal obligations and responding to lawful requests
• Record Keeping: Maintaining records of consultations and referrals

4. Information Sharing and Disclosure

4.1 Treatment Facility Sharing

Personal information may be shared with addiction treatment facilities for the purpose of facilitating treatment placement. Information is only shared with facilities that callers express interest in or consent to contact from. Treatment centers receiving referrals may use the information to:

• Contact individuals regarding admission
• Assess treatment appropriateness
• Verify insurance or payment options
• Prepare for admission

4.2 Service Providers

Information may be shared with trusted third-party service providers who assist in operating the helpline, including:

• Call center and telecommunications providers
• Data storage and security services
• Analytics and performance monitoring services
• Payment processors (if applicable)

These providers are contractually obligated to maintain confidentiality and use information only for specified purposes.

4.3 Legal Requirements

Information may be disclosed when required by law or in response to:

• Court orders or subpoenas
• Legal process or government requests
• Protection of rights, property, or safety
• Emergency situations involving imminent danger

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity.

5. Data Security

Reasonable administrative, technical, and physical security measures are implemented to protect personal information from unauthorized access, disclosure, alteration, or destruction. Security measures include:

• Encryption of sensitive data during transmission
• Secure data storage systems with access controls
• Regular security assessments and updates
• Employee training on privacy and data protection
• Confidentiality agreements with service providers

However, no method of transmission or storage is completely secure. While efforts are made to protect information, absolute security cannot be guaranteed.

6. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary based on:

• The nature of the information collected
• Legal and regulatory requirements
• Business and operational needs
• Dispute resolution and legal defense purposes

When information is no longer needed, it is securely deleted or anonymized.

7. Cookies and Tracking Technologies

The website uses cookies and similar technologies to enhance user experience and collect usage data. Types of cookies used include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Collect information about website usage and performance
• Advertising Cookies: Track visits across websites for marketing purposes

Most browsers allow cookie control through settings. Disabling cookies may limit website functionality.

8. Third-Party Websites

The website may contain links to external websites, including treatment facility websites and government resources. This Privacy Policy does not apply to third-party websites. Users are encouraged to review privacy policies of external sites before providing personal information.

9. Children's Privacy

The service is not directed to individuals under the age of 18. Personal information from minors is not knowingly collected without parental or guardian consent. If it is discovered that information from a minor has been collected without proper consent, steps will be taken to delete that information.

10. Your Privacy Rights

Depending on jurisdiction, individuals may have certain rights regarding their personal information:

• Access: Request access to personal information held
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of personal information (subject to legal requirements)
• Opt-Out: Decline follow-up communications or marketing materials
• Data Portability: Request information in a portable format (where applicable)
• Restriction: Request limitation on processing of information

To exercise these rights, contact the helpline using the information provided at the end of this policy.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

The service does not sell personal information to third parties for monetary compensation.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. Currently, there is no industry standard for responding to DNT signals. The website does not respond to DNT browser settings at this time.

13. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in practices or legal requirements. The "Last Updated" date at the top of this page indicates when revisions were made. Continued use of the service after changes are posted constitutes acceptance of the updated policy.

Material changes may be communicated through website notices or direct communication when contact information is available.

14. Contact Information

Questions, concerns, or requests regarding this Privacy Policy or data practices may be directed to:

AD Detox HelpLine
Phone: (930) 214-6363
Email: [email protected]
Location: Evansville, IN

Requests related to privacy rights will be responded to within a reasonable timeframe as required by applicable law.