Last Updated: January 2025
By accessing or using the AD Detox HelpLine advisory service (the "Service"), callers agree to be bound by these Terms of Use. If these terms are not acceptable, the Service should not be used. Continued use of the helpline constitutes acceptance of these terms and any future modifications.
AD Detox HelpLine operates as a third-party matching and advisory service connecting individuals with addiction treatment and detoxification facilities. This service is not a medical provider, treatment center, or healthcare facility. No direct treatment services, medical care, or counseling are provided.
All treatment facilities receiving calls through this service are paid advertisers. These facilities compensate the Service for advertising placement and call routing. Calls to specific treatment center listings are routed directly to those facilities. General helpline calls are answered by treatment providers who pay advertising fees.
The Service does not receive commissions or performance-based fees based on which treatment provider a caller selects or whether admission occurs. Treatment centers pay standard advertising fees regardless of caller decisions or outcomes.
The advisory line operates 24 hours per day, 7 days per week. However, service availability is not guaranteed. Technical issues, maintenance, or other circumstances may result in temporary interruptions. The Service is not liable for unavailability or interruptions that prevent access to the helpline.
Calls to the advisory line are provided at no cost to callers. No fees are charged for consultation, referral, or advisory services. Callers have no obligation to enter treatment, contact any specific facility, or take any particular action as a result of using this service.
Treatment facilities may charge fees for their services. Financial arrangements with treatment centers are independent agreements between the caller and the facility.
The Service is intended for individuals aged 18 and over, or those calling on behalf of someone seeking treatment. Callers must have the legal capacity to consent to communications and information sharing. Minors should have parental or guardian involvement when using this service.
Information provided through this advisory line does not constitute medical advice, diagnosis, or treatment recommendations. Advisors are not licensed medical professionals unless specifically stated. The Service provides general information and connects callers with treatment facilities for professional assessment.
Medical emergencies require immediate professional intervention. For emergencies, call 911 or visit the nearest emergency room immediately.
Treatment facility referrals are based on information provided by callers and general matching criteria such as location, treatment type, and availability. The Service makes reasonable efforts to connect callers with appropriate facilities but does not guarantee specific outcomes or facility quality.
All treatment facilities are independent entities operating under their own management, policies, and standards. The Service does not control, supervise, or regulate treatment center operations. Each facility maintains its own admission criteria, treatment protocols, and operational policies.
Referral to a treatment facility does not constitute endorsement, certification, or guarantee of quality, effectiveness, or suitability. Callers are encouraged to conduct their own research and ask facilities about credentials, accreditation, treatment approaches, and success rates.
Callers are responsible for:
The Service may not be used for:
The Service reserves the right to refuse service or terminate assistance if these terms are violated.
Personal information is handled in accordance with the Privacy Policy available at addetoxhelpline.com/privacy-policy. By using this service, callers consent to information collection, use, and sharing as described in the Privacy Policy.
Confidentiality is maintained to the extent permitted by law. Information may be disclosed when required by legal process or to protect safety in emergency situations.
The Service is provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. No guarantee is made regarding service availability, accuracy of information, or specific outcomes.
To the fullest extent permitted by law, AD Detox HelpLine and its operators, employees, and affiliates are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
The Service is not responsible for the conduct, treatment quality, policies, or practices of independent treatment facilities. Liability for treatment services rests solely with the facility providing care.
By using this service, callers agree to indemnify and hold harmless AD Detox HelpLine and its operators, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
The Service may reference external resources including:
These resources are independent services. The Service is not responsible for the content, availability, or practices of external websites or organizations.
This advisory line is not an emergency service. In case of medical emergency, life-threatening situations, or immediate danger, call 911 or proceed to the nearest emergency room immediately.
Situations requiring emergency intervention include but are not limited to:
For suicide prevention support: National Suicide Prevention Lifeline at 988.
The Service makes no guarantees regarding:
All treatment decisions and outcomes depend on multiple factors beyond the control of this advisory service.
All content associated with the Service, including website text, graphics, logos, and design elements, is the property of AD Detox HelpLine or its licensors. This content is protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution is prohibited.
These Terms of Use may be updated or modified at any time without prior notice. Changes become effective immediately upon posting. The "Last Updated" date indicates when revisions were made. Continued use of the Service after modifications constitutes acceptance of updated terms.
Callers are encouraged to review these terms periodically to remain informed of any changes.
If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable, the remaining provisions continue in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them valid and enforceable.
These Terms of Use are governed by the laws of the State of Indiana, without regard to conflict of law principles. Any disputes arising from these terms or use of the Service shall be subject to the exclusive jurisdiction of courts located in Vanderburgh County, Indiana.
Questions, concerns, or requests regarding these Terms of Use may be directed to:
AD Detox HelpLine
Phone: (930) 214-6363
Email: [email protected]
Location: Evansville, IN
Not a Treatment Center: AD Detox HelpLine is a third-party advisory service, not a treatment facility or medical provider.
Paid Advertisers: All treatment centers receiving calls are paid advertisers who compensate this service for advertising placement.
No Commissions: This service does not receive commissions based on caller decisions or treatment facility selection.
Emergency Services: For life-threatening situations, call 911 immediately.
Additional Resources: Visit findtreatment.gov for government treatment resources.